Returns of products charged by the customer
To accept return
α. the product is unused even in the initial state of receipt
β. The packaging must be intact without any defects or damage and must be well sealed.
γ. The accompanying documents (retail receipt) of the products to be in excellent condition.
In the return package you mention:
TO MADEMOISELLE
ARISTOTELOUS 83
DRAMA 66100
6948126554
Inside the package
1. Retail receipt and tab included with the returned product.
2. Enter the reason for the change - return
Include your full details
NAME
CONTACT PHONE
ACCOUNT NUMBER
IVAN
BANK
4. Once we receive the product with all the above and it is checked, the process of replacement, change or refund begins
The maximum time limit for return or replacement of products is fourteen (14) calendar days from the date of delivery of the products based on the receipt documents.
In case of change of contact phone 6948126554
΄Control of products
To accept the return, however, you must
- The product must be unused in the original condition in which you received it.
- The packaging of the product must be the original without being defective or worn and be sealed.
- All documents accompanying the product, such as the retail receipt, are intact and in excellent condition.
As long as all the above conditions regarding product returns are met, we will refund the value of the products within ten (10) days from the date of receipt at our place.
Your refund depends on the payment method you have chosen. Therefore the amount will be returned to you by depositing the amount within ten (10) days in a bank account that you will indicate to us in case of payment by cash on delivery or deposit in a bank. The amount you are allowed does not include shipping.
Returns of products charged by our company
You have the right to return or exchange the received product at no charge to you
- if with proven fault of rouxadiko.gr wrong products were sold (mistake in receiving the order, in the invoicing, in the shipment)
- or poor quality products were sold (defective product, damage during transport).
All products to be shipped are carefully inspected and packaged. In case the packaging is damaged or violated during the delivery of the order, do not accept the receipt and contact us.
Unacceptable returns
1. Offer / discount products
2. Products washed or worn
3. Products destroyed
The cost of returning a defective product is borne by the customer while the cost of resending any product you choose to replace is borne exclusively by madclothes.gr